Information & Advice

When you hire a Helper you will pay through our website via card payment, bank transfer or direct debit. We can also support payments through third party payment services such as Purple, SILC and Disability Focus. The funds go into escrow (a safe and secure 3rd party account) and when you tell us the service has been delivered we will release funds to the Helper.

You will pay at the start of each week on a weekly basis.

No we do not manage our carers. You will agree in conjunction with your carer how best for them to provide care.

We are categorised as an ‘introductory agency’ by the CQC and our carers operate on a self-employed basis. Our carers go through a multi stage selection process which means that we only accept the best. LiveInCare does not direct or control the services that are provided to our clients. Therefore we do not provide services such as care plan reviews or sickness or leave cover. We do however offer our clients services that enable them to view the performance of our carers prior to booking their services. LiveInCare is unable to monitor individual carers performance and relies on feedback from clients for this. Our clients can be reassured that a member of the LiveInCare team is available at all times to answer any queries that they may have about the services that they are receiving. We always resolve concerns fairly, quickly and efficiently.