Information & Advice

Our carers are entitled to a two-hour break during the day, scheduled at a mutually convenient time. This allows them to rest and recharge. If providing this break within the home is challenging, we can work with you to arrange alternative cover or timings that may be more flexible. This would be discussed with your care manager during the initial assessment.

Live-in care is a service that provides continuous, around the clock support within an individual’s own home. A dedicated carer lives with you, offering personalised assistance with daily activities, personal care, medication management, companionship, and any other specific needs. This allows individuals to maintain their independence and comfort in familiar surroundings.

Yes, our carers are entitled to a two-hour break during the day, scheduled at a mutually convenient time. This allows them to rest and recharge. If providing this break within the home is challenging, we can work with you to arrange alternative cover or timings that may be more flexible. This would be discussed with your care manager during the initial assessment.

We understand that welcoming someone into your home is a deeply personal experience. That’s why all of our carers are trained to treat your home with the utmost respect — recognising that it’s your private space, not just a place of work. From day one, and throughout their time with us, carers are reminded of the importance of maintaining your privacy, protecting your personal belongings, and being mindful of your routines and preferences. Our goal is to ensure you always feel comfortable, respected, and fully at ease in your own home.

Many carers can help with pet care, feeding routines and general support for household pets, as long as this has been discussed beforehand.

We understand that care needs can evolve over time. If anything changes, we’ll carry out a reassessment to review your current situation and make any necessary adjustments to your care plan. This might include additional support from your carer or introducing specialised equipment to make things easier for you. We’ll work closely with you, your loved ones, and any representatives to ensure your care continues to meet your needs and support your well-being.

Your privacy is extremely important to us. We follow strict confidentiality guidelines to make sure your personal information and care details are kept secure. All of our carers receive thorough training in data protection and understand the importance of handling your information with care and discretion.

Yes, we are fully insured, providing peace of mind for you and your family.

We offer various payment options, including direct bank transfer, and we can discuss these with you during the initial consultation. We will always discuss with you and provide a clear breakdown of all costs.

At The Live In Care Company, continuity of care means providing consistent, dependable support from a dedicated live-in carer who gets to know each client’s routines, preferences, and needs. Through careful carer matching, we ensure support feels familiar and personal, helping our clients stay comfortable, confident, and well cared for in their own homes.