Information & Advice

Minor issues should be discussed directly with your carer in the first instance to find a solution. All carers are committed to providing the best care they can deliver and will be happy to receive feedback as it will allow them to improve their level of service. However, if there is a more serious problem, please let us know immediately so that we can investigate, advise and take appropriate action.

Your carer is self-employed so you will not be responsible for paying sick pay.

Yes. We believe that by working through The Live in Care Company, carers will be paid a much better rate than if they work with a traditional agency. The reason for this is our technology means lower costs than care agencies. With The Live in Care Company, 80% of the money that you pay goes direct to the carer instead of as little as 40% with a standard care agency.

Live in care with us is paid for at the start of each week on a weekly basis.

When you hire a live in carer for the elderly, you will pay through our website via card payment, bank transfer or direct debit. We can also support payments through third party payment services such as Purple, SILC and Disability Focus. The funds go into escrow (a safe and secure 3rd party account) and when you tell us the service has been delivered we will release funds to the live in carer.

We are a company that specialises in the provision of  live in care. Call us on 0118 449 2373 to find out more.