The Live-in Care Company
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Flourishing at 95: A Journey Back Home

When Sally first contacted The Live in Care Company, she was exhausted, worried and trying to hold everything together.

At the time, Sally was working full-time as a police officer, doing 12-hour shifts, while travelling two hours round-trip several times a week to check on her mum. Her brother and sister-in-law were equally busy with full-time careers in London. They were, and remain, a very close, hands-on family.

But everything changed when Sally’s mum was admitted to hospital.

From Independent to Bedridden

Until that point, Sally’s mum, affectionately nicknamed “Teflon” because “nothing sticks” had been fiercely independent. A retired high school teacher, she had lived alone for 30 years in her countryside home, managing well with family popping in and helping with shopping.

After six weeks in hospital, she was discharged in a very different condition.

She was bedridden. Incontinent. Frightened. She had developed severe heel sores from being in bed. The confident, capable woman they knew had become vulnerable almost overnight.

The hospital planned to discharge her home with a standard care package, three visits a day.

“For us,” Sally says, “the thought of Mum sitting in bed waiting for someone to arrive, not knowing who it would be or when, filled us with absolute horror.”

As a family, they decided to take control.

A Short Term Care Home Stay, with a Longer-Term Plan

Worried they couldn’t immediately organise live-in care, Sally and her family arranged an eight-week stay in a carefully selected care home to help their mum regain strength and allow her wounds to heal.

It wasn’t what they’d ever promised her.

“We’d always said we’d never put Mum in a care home,” Sally explains. “But we had to safeguard her.”

The care home helped her physically recover. Her strength returned. Her heel sores healed. But emotionally, it wasn’t where she wanted to be.

“She felt caged in her room. She wasn’t in her own home. She didn’t have her dog. It wasn’t her life.”

During those eight weeks, Sally did what she does best, researched thoroughly. Spreadsheets, comparisons, questions, scoring systems. She contacted multiple care providers.

But one company stood out from the very first call.

“It Was the Substance of the Company”

“I liked the first people I spoke to,” Sally says. “It was the substance of the company.”

She describes an immediate sense of reassurance, that her family’s values were understood. That their desire to honour their promise to keep Mum at home was respected.

“I went away from that first phone call thinking, this is easier than I thought it would be. But I still did my due diligence.”

After speaking with others, her conclusion remained the same.

“You were my comparison point for everyone else.”

Returning Home, with the Right Support

Before her mum could return home, changes had to be made. A downstairs bedroom and bathroom were created. The house was reorganised to support mobility. Accommodation was prepared for a live-in carer.

The first few weeks required adjustment, for everyone.

Sally’s mum, proud and strong-willed, found it hard to accept help. There were difficult conversations. Firm but loving boundaries. And careful matching of carers to personality.

“We realised Mum needed someone closer to our age, someone she could see as helping her, not someone she felt she could dismiss.”

Over time, the right carers were found. Some stayed for extended periods, becoming part of the family. They joined Christmas celebrations, family meals and outings. They built genuine relationships.

“They became more than carers. They became companions.”

One-to-One Care and Complete Reassurance

The biggest difference for Sally?

Continuity. One-to-one care. And knowing someone was there 24/7.

“In a care home, staff change with rotas. They’re busy. Mum was even hiding her medication because no one had time to watch her take it.”

At home, things were different.

“There’s somebody there safeguarding Mum 24/7. Putting the meals on the table she wants. Liaising closely with us. Her dog is with her. Her friends can come for coffee. It’s her routine, just with support.”

The family created a WhatsApp group with each carer to ensure open communication. They attend handovers. They remain actively involved. But the overwhelming pressure has lifted.

“It probably took about six months for me to realise how much that responsibility had eased,” Sally reflects. “But my blood pressure went down. I could sleep at night knowing she wasn’t at the bottom of the stairs.”

Flourishing at 95

Today, Sally’s mum is 95.

She enjoys lunches out. Village life. Conversations about her past. Time with her beloved (and very spoiled) one-eyed pug, Poppy.

Physically and mentally, she is thriving.

“When I look back at photos from when she left hospital, she was so frail. Now? No one would believe she’s 95.”

Sally firmly believes that bringing her home with live-in care made the difference.

“I don’t know where I would be health-wise if we hadn’t done this. And I don’t know whether we’d still have Mum with us.”

Advice to Other Families

Sally’s advice to families considering live-in care?

  • Know what quality of life you want for your loved one.

  • Ask questions.

  • Trust your instincts.

  • Stay involved.

  • Choose a company you can communicate openly with.

“It’s frightening when you’ve never done this before. There’s no handbook. But go with your gut feeling. And if you can keep them at home safely, with one-to-one care, I don’t think you can get better than that.”

If you’re facing similar decisions for a loved one and would like to talk through your options, our team is always here to help, call 0345 125 8974.

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