Geoff and Pauline’s Story

They had approached other care companies who had refused to take on the service as it was a 6-day booking. When they called us here at Helpd, we jumped at the chance to make this dream come true.

We began by taking all the necessary details from Geoff and Pauline about Lily and her support needs, then we reached out to our database of suitable carers. Once we had selected a couple of good matches for Lily, we sent the family profiles of the carers. Geoff spoke with them on the phone, and they selected one carer to accompany Lily on this wonderful family trip.

The carer flew to Jersey with Lily and her family, and they organised a car for her so she could transport Lily to the various wonderful family events taking place over the course of the week. The carer was included on all the seating plans, ensuring that she was always close at hand if Lily needed anything.

Lily and her carer both had a wonderful time. The family were so welcoming that the carer told us it felt like her own family were getting married. Lily felt safe and reassured having her carer available to support her throughout the festivities, and felt that she built a great bond throughout the week.

Following the wedding, we caught up with Geoff and Pauline to see how it all went. They were very grateful that Lily had been able to be present at their daughter Jenny’s wedding, and it was wonderful for them to have the whole family together. They could enjoy this special family event in Jersey with the confidence that Lily was being well cared for, as well as knowing that they had fulfilled their daughter’s greatest wish.