What are the differences between introductory & managed live-in care?

Managed Service

• Meeting National Standards: CQC regulation ensures the agency adheres to stringent national standards for quality and safety in health and social care. This provides peace of mind for clients and their families that the care provided meets a recognized benchmark.
• Regular Inspections and Monitoring: The CQC conducts regular inspections and monitoring of regulated services. This ongoing oversight ensures the agency maintains high standards and continuously improves, with findings and ratings publicly available for transparency.
• Safe Care Protocols: Regulated agencies must follow strict guidelines on safety protocols, including medication management, infection control, risk assessments, and safeguarding from abuse, ensuring a secure environment for the client.
• Initial Needs Assessment and Bespoke Care Plan: At the outset, a dedicated Care Manager will visit the client’s home to conduct a thorough care needs assessment. This in-depth evaluation forms the basis for creating a truly bespoke and individualised care plan, ensuring all specific needs, preferences, and goals are identified and addressed.
• Adaptable Care Plans: Care plans can be adapted as the client’s needs change, ensuring they always receive the appropriate level of support without the upheaval of moving to a care home.
• Professional, Employed Carers: We match your specific needs with one of our professional, directly employed carers.
• Rigorous Carer Recruitment and Training: CQC-regulated agencies have robust recruitment processes, including thorough vetting, Disclosure and Barring Service (DBS) checks, and reference checks. Carers undergo extensive training and ongoing professional development in line with CQC standards, ensuring they are well-equipped with the necessary skills, knowledge, and competence to provide high-quality care, including specialist care for conditions like dementia, Parkinson’s, brain injury, or cerebral palsy.
• Carer Supervision and Support: Your carer is directly employed and managed by us at The Live In Care Company, receiving regular supervision, appraisals, and support from your designated Care Manager. This ensures consistent quality and efficient issue resolution.
• Transparent Set Weekly Fees: With a set weekly fee, you will know exactly how much you will be charged each week. This eliminates the worry of unexpected or fluctuating costs that can arise with hourly rates or unbundled services, making it much easier for families and funders to budget effectively.
• Fully Managed Service: Our fully managed service handles all aspects of care provision, including carer recruitment, training, supervision, holiday cover, and sickness cover. This reduces the administrative burden and stress on families, funders, and case managers.
• Accountability and Complaint Resolution: CQC-regulated providers are accountable to a regulatory body, ensuring transparency in their operations. Regulated agencies also have clear and accessible complaints processes, providing a mechanism for clients and families to raise concerns and have them addressed effectively.