Yes, the rate is double on a bank holiday as an industry standard.
What do you charge?
We charge a fee of 20% defined as an introductory fee. If you decide that you would like to employ your carer directly and stop using our services of LiveInCare, a fee equivalent to 28 days of care cost will be due.
Is LiveInCare registered with the Care Quality Commission (CQC)?
We are categorised as an ‘introductory agency’ by the CQC and our carers operate on a self-employed basis. Our carers go through a multi stage selection process which means that we only accept the best. LiveInCare does not direct or control the services that are provided to our clients. Therefore we do not provide services such as care plan reviews or sickness or leave cover. We do however offer our clients services that enable them to view the performance of our carers prior to booking their services. LiveInCare is unable to monitor individual carers performance and relies on feedback from clients for this. Our clients can be reassured that a member of the LiveInCare team is available at all times to answer any queries that they may have about the services that they are receiving. We always resolve concerns fairly, quickly and efficiently.
How do you select, interview and vet carers?
There is a multi stage selection process for carers which means that we only accept the best. We check the details provided on application by the carer, we then have a telephone interview and finally a face to face interview which includes scenario testing, DBS check (which must be unblemished) and traditional interview techniques. We also check references of previous employers. The carer must score highly in the following personal qualities in order to make it onto the website: responsibility/trustworthiness, punctuality/professionalism, patience/cheery demeanour, good at listening/communicating, kind/compassionate. We only accept carers who we’d be happy to have looking after our own loved ones.
Do you manage carers?
No we do not manage our carers. You will agree in conjunction with your carer how best for them to provide care.
What if I have a problem with the service provided by my carer?
Minor issues should be discussed directly with your carer in the first instance to find a solution. All carers are committed to providing the best care they can deliver and will be happy to receive feedback as it will allow them to improve their level of service. However, if there is a more serious problem, please let us know immediately so that we can investigate and take appropriate action.
Do I pay my carer sick pay?
Your carer is self-employed so you will not be responsible for paying sick pay.
Will my carer be fairly and promptly paid?
Yes. We believe that by working through LiveInCare, carers will be paid a much better rate than if they work with a traditional agency. The reason for this is our technology means lower costs than care agencies. With LiveInCare, 80% of the money that you pay goes direct to the carer instead of as little as 40% with a standard care agency.
When do I pay?
You will pay at the start of each week on a weekly basis.
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